JAL or ANA?

JAL is 4-Star Ranking of Product and Service Quality.
Here are JAL customer review:
Trip Rating: 10/10
"new seat has the right amount of privacy and is very comfortable in both seat and bed positions, with plenty of well-designed storage. Vast selection of food choices, perfectly prepared and presented with very high quality wiines including 1997 Salon champagne - worth the trip just for that treat. Cabin crew very friendly and attentive and present at all times. "
Trip Rating: 1/10
"Firstly, the seats are tiny. The food service is also poor. On all JAL flights, the entire meal in business class comes out on the tray together. No effort to serve courses. As the lids are all removed, this leaves you racing to complete your appetizer before the main course gets cold - and its never very hot to begin with."

ANA is 4-Star Ranking of Product and Service Quality, too.
Here are ANA customer review:
Trip Rating: 10/10
"Crew were friendly, more than willing to accommodate. Food was above average, constant attention from FAs with drink service. AVOD helped pass the time quite well with a lot of selections. Certainly loads better than the United flight I took going to Japan. "
Trip Ratiig: 5/10
"smallest seats are very uncomfortable. Also, upgraded on return trip, much better but almost missed connecting flight because of the long wait until first class emptied out and then waited forever for our suitcases. "

The opinion to JAL is pros and cons. Some said ten points, others said one point. However, I don't think ANA to be a so attached an extreme both point.